Returns & Refunds

Our promise

We want every Blackview Ghana customer to be happy with their purchase. If something is wrong, we will make it right — quickly and without runaround.

1. Return window

You have 30 days from the date of delivery to request a return. Items returned after this window cannot be accepted.

2. What can be returned

An item is eligible for return if it is:

• Unused and in its original packaging, or
• Defective, damaged, or incorrectly shipped on arrival.

The following cannot be returned:

• Items damaged after delivery through misuse or accident.
• Items with missing original accessories, manuals, or packaging.
• Personalised or engraved items, unless they arrive defective.
• Items sold as “clearance”, “final sale” or similar, unless defective.

3. How to start a return

1. Sign in to your account and go to your orders. Open the order you want to return.
2. Click Request returnand choose a reason. If the option isn't available, email support@blackviewghana.com with your order number.
3. Our team reviews the request within 2 business days and replies with return instructions — including the return address and, where applicable, a prepaid courier label.
4. Pack the item securely in its original packaging and ship it to the address we provide. Keep your tracking number.

4. Who pays for return shipping

• If the item is defective, damaged on arrival, or shipped in error — we pay and provide a prepaid label.
• If the return is a change of mind — you pay return shipping. We recommend a tracked service; we cannot refund items lost in return transit.

5. Refunds

Once we receive and inspect the returned item, we issue a refund within 5 business days. Refunds are made to the original payment method. Depending on your bank or mobile money provider, funds may take a further 3 to 10 business days to appear.

Original shipping fees are refunded only when the return is our fault (defective, wrong item, damaged on arrival). For change-of-mind returns, we refund the product amount only.

6. Exchanges

We do not process direct exchanges. If you want a different model, colour, or size, please return the original item for a refund and place a new order. This is faster and keeps stock accurate.

7. Warranty claims

Issues that develop after the return window but within the manufacturer warranty are handled separately — see our Warranty page.

8. Contact

Questions about a return? support@blackviewghana.com — include your order number and we will pick it up fast.